Typical Comments:

"It was wonderful to work with two mature, professional women who
were both neutral and compassionate.  We couldn't have solved this mess
without their help. And it didn't take months waiting for a court date or
dealing with all that legalese."

"Because the mediators met with me and my neighbor separately before
they brought us both to the table to mediate, I felt that they really
understood my side of the conflict, and could then help me explain my
problem and communicate better. Thank Heaven for Charlotte and
Kitty.  It would have cost me a fortune to solve this battle in the courts -
and I feel so good about our relationship now."

"I can't tell you how helpful the summary you wrote for me was.
Although we didn't get a mediated memorandum of agreement, I now have a
written document that really explains what happened and will help me with
getting an attorney."

" We were so stuck and angry at each other.  I really couldn't talk
about all the history.  Then I got referred to Kitty and Charlotte,
and discovered that we really could solve the problem by working together.
It was hard, emotional work, but they kept encouraging us - putting the
problems in different words so we could understand each other - and
amazingly, we now have a pretty good working relationship."